About Us
Getting to Know HomeTeam Pest Defense
COVID-19
NOTE TO CUSTOMERS: The number one priority at HomeTeam Pest Defense is protecting the safety of our employees and customers. Our work has been designated as an essential service by the Homeland Security Office and we will maintain our commitment of providing service to our customers. Services will be conducted focusing on the exterior of homes and businesses. If inside service is critical, we are practicing appropriate social distancing to ensure the safety of our employees and customers. For more information regarding your specific service, contact your local HomeTeam branch.
About Us
- Established in 1996 with headquarters in Dallas, Texas.
- #1 pest management company servicing home builders.
- Currently performs more than 2,000,000 services each year.
- We specialize in pest control service through our integrated home system, Taexx®.
- Offer PureSpace™, a disinfecting and sanitization service, for homes and businesses in our communities.
- Provide traditional pest and termite control services for existing homeowners, and pre-construction services for home builders.
- Over 1,900 employees.
- Over 50 branch locations.
Purpose
Protecting Homes. Improving Communities.
Vision
To Deliver a Delightful Experience Every Time For a Lifetime.
Mission
PeopleFirst
To provide employees the support and development to create the best quality service experience possible.
Values
Commitment to Serving Others, People Focused, Transparency, Continuous Improvement, Fun, Teamwork
I want to thank you for sending a technician to service our mouse problem today. She was fantastic and gave me some great tips to protect our house. She answered every question and was very courteous, kind, and incredibly knowledgeable. Honestly, if I was to start a pest defense service she would be my first hire!
Mark L., W. Virginia
Frequently Asked Questions
Do you guarantee your work?
We want you to be entirely satisfied. If you have any problems with pests in between scheduled visits, we will come back to retreat for pests.
How do I pay for service?
HomeTeam provides several ways to pay. We accept major credit cards and checks. Plus, we can set up auto-pay for you so you don’t have to even think about it. Just ask your branch for an ACH form and we can automatically deduct payment from your bank account or charge your credit card. You choose.
Can I pay online?
Yes, you can make payments online. Pay Online Here, or on the button in the top right corner that says “Customer Portal” Then click “Enter the Online Payment Service.” If you don’t have an account set up yet, click “request access.” You will be asked for your account number, email address that is on file with HomeTeam and phone number on file. We also have several other payment options available. We accept most major credit cards. Plus, we can set up auto-pay for you so you don’t even have to think about it. You choose.
Why should I use HomeTeam Pest Defense for my regular pest control service?
We believe in customer service! Our friendly, qualified technicians will provide our 6-Point Advantage Service when we come out to your home. Our affordable treatments are effective so you don’t have to worry about pests invading your home and it makes sense to have a comfortable, pest-free environment!
How can I keep my bills lower?
Upon signing a service agreement, you can choose to prepay your annual services for the year and save 5% off your scheduled treatments!
What happens when I first request service?
We will schedule an appointment convenient for you. Our technician will start with an inspection of your home to identify potential problem areas. The initial visit includes thorough interior and exterior treatments. Thereafter, scheduled visits are exterior only, unless otherwise requested.
How do I find a branch office near me?
We are located in many states across the United States, but not in every state. There are several ways to find a branch office near you. Type in your zip code and a location with contact information will appear if we service that area. Call or email the branch to schedule a service or ask questions. You can also find our locations on the contact us page of our website. Once the map loads, click on your state and look for the closest metropolitan area. Click on the city. Call or email the branch office in the city. The second way is to call our toll free number, 1-877-461-PEST(7378), to find the nearest branch serving your area.
Other Nuisance Pests
Ants
Ants are the most common pest problem in America, with more than 80% of homeowners experiencing ant problems.
From the Blog
Bees
They are typically one inch long with yellow and black stripes, six legs, two pairs of wings, and a stinger.
From the Blog
Centipedes
Easy to identify by their wormlike bodies, slender antennae and pairs of legs on most of their body segments.
Cockroaches
Cockroaches are typically dark brown in color and as long as 1½-inches in length.
From the Blog
- A Day in the Life of a Cockroach
- Experts Advise College Students to Inspect for Pests
- Tough Bugs: What Makes Bugs so Resilient?
Crickets
Oh that unmistakable sound... a cricket is hiding somewhere!
From the Blog
- Crickets - An Earful of Annoyance
- Bug Superstitions: Insects Known to Bring Good Luck
- Crickets
- You Don't Have to be on Survivor to Experience Eating Bugs
Earwigs
Earwigs have a low tolerance for heat, becoming active at night and spending the day in hiding.
From the Blog
Fire Ants
Fire ants are small, yellowish-red to black in color, aggressive, vicious and known for their painful burning sting.
From the Blog
Fleas
Fleas are small, reddish-brown, wingless insects that feed on the blood of humans and animals.
From the Blog
- What Pet Lovers Need to Know About Preventing Fleas and Ticks
- Getting Rid of Fleas
- How to Identify Fleas and Ticks
- Pests Bugging Man Bests Friend?
Gnats
Gnats are tiny flies that range from 3/10 to 1/8 inch long, and have one pair of long legs and long antennae.
From the Blog
Grasshoppers
Grasshoppers are known for their long hind legs which they use to make a chirping sound.
From the Blog
- You Don't Have to be on Survivor to Experience Eating Bugs
- Delicious Critter? Bugs as a Delicacy
- Leaping Bugs for Leap Year
Hercules Beetles
The Hercules beetle is the largest and strongest of the scarab beetle family, measuring from 1½ to six inches.
From the Blog
Holiday Pests
Did you know that when you bring that fresh cut tree into your home you could also be inviting spiders, beetles, mites and aphids for the holidays!
From the Blog
House Flies
House flies get their name from being the most common type of fly found in homes throughout the U.S.
From the Blog
June Bugs
June bugs get their name from the time of year they emerge from the ground. They are blackish or reddish brown in color.
From the Blog
- Bugs of Summer: June Bugs, Fireflies and Lightning Bugs
- June Bugs: We Don't Make Light of Beetles Bugging You
Ladybugs
The ladybug is also known as 'ladybird' or 'lady beetle' and is typically 7 millimeters in size.
From the Blog
- Ladybugs Offer Luck and More Tangible Benefits, Too
- Prevent Garden Bugs from Becoming Household Pests
- Bugs to Love - Beneficial Bugs
Lovebugs
Lovebugs are also known as March flies. During and after mating, adult pairs remain coupled, even in flight, for up to several days.
From the Blog
Millipedes
They have many legs with 2 pairs of short legs on many segments of their bodies. Most are brownish or blackish in color.
From the Blog
Mosquitoes
Mosquitoes pose a greater threat to man’s health than any other pest.
From the Blog
- 5 Ways to L.I.M.I.T. Mosquitoes
- Mosquitoes - Myth vs. Fact
- Super Mosquitoes: What Homeowners Need to Know
Moths
Moths are known for their distinctive pair of wings, which are drab in color and typically resemble earth tones like brown, white, gray or black.
From the Blog
- Protect Your Clothes from Pests
- Top 10 Urban Pest Myths
- Destructive Pests: Types of Damage Pests Can Cause
Occasional Invaders
Occasional invaders are insects and arthropods that sporadically enter your home throughout the year.
From the Blog
- Occasional Invaders: Clover Mites
- Occasional Home Invaders: Stink Bugs
- Occasional Home Invaders: Earwigs and Millipedes
Potter Wasps
Wasps sting many people each year and most severe injuries occur from hypersensitivity or allergies to the venom of wasps' sting.
From the Blog
Rodents
All rodents are excellent climbers and only need a very small external opening to get inside homes and other buildings.
From the Blog
Roly-Poly
The roly-poly has many names, depending on where you live. Also known as a pill bug or sow bug, it is typically ⅜ inch in size and can be found throughout the U.S.
From the Blog
Scorpions
Although they are perceived as dangerous, the Arizona Bark Scorpion is the only species with venom that is deadly enough to kill a human.
From the Blog
Silverfish
Silverfish get their name from their silvery, metallic appearance and fish-like movements.
From the Blog
Spider Mites
Found on plants, spider mites range in color from red and brown to yellow and green.
From the Blog
Spiders
Spiders have eight legs, round bodies and range from very small sizes to several inches in length. Their bodies do not have segments, and their heads are fused to their abdomens.
From the Blog
Springtails
Springtails are very small insects, measuring only 0.4 to 10 millimeters in length. These pests vary in color (white to dark gray), lack wings and have the ability to jump.
From the Blog
Stink Bugs
The stink bug was accidently introduced to the U.S. and gained notoriety from its rapid spread in the country.
From the Blog
Tarantulas
Tarantulas are much bigger than most spiders. Their bodies are typically three inches long, and they have leg spans ranging from three to twelve inches.
From the Blog
Termites
When termites from a colony settle into your home, the structure becomes infested. Termites have straight bead-like antennae.
From the Blog
Ticks
They have oval, flattened-shaped bodies, and can range from five millimeters when they have empty stomachs to ? inch when they are engorged with blood.
From the Blog
Wasps
Most paper wasps measure about 2 cm (¾ in) long and are black, brown, or reddish in color with yellow markings.